Shipping policy

Shipping Policy

We typically ship in-stock orders within 24 hours by the best available method. Orders placed by noon generally ship the same day. Standard transit time is 3-5 business days (5-7 business days for west coast destinations). Shipping timeframes are estimates only and are not guaranteed; Sun Brite Supply is not liable for carrier delays.

Back-Ordered Items
If an item is temporarily out of stock, we will ship the remainder of your order right away and ship the back-ordered item as soon as possible, notifying you accordingly.

Freight and Oversized Items
Items over 100 lbs or 46" in length may incur additional carrier fees, which will be disclosed prior to shipment where possible.

Custom and Special-Order Items
Many items (such as trailer rigs, exhaust kits, HoseTrack reels, and Black Knight equipment) are custom-made and may be delayed 10-15 business days or longer before shipment. Delays on specialty items should be expected and do not constitute a breach of this policy.

Drop-Shipped Items
Some items are shipped directly from the manufacturer. We do not guarantee physical stock of every item listed on our site.

Delivery and Signature
We do not require a signature for most shipments, as a convenience. It is the customer's sole responsibility to ensure delivery information is accurate and current at the time of order. Sun Brite Supply is not responsible for lost, delayed, or misdelivered shipments resulting from incorrect address information provided by the customer.

Commercial vs. Residential Address
A commercial address is an operating business location staffed to receive deliveries Monday-Friday, 8am-5pm. Home-based businesses do not qualify as commercial addresses for shipping purposes.

Truck/Freight Shipments
Large or heavy orders may ship via freight line and require the customer to be present to receive and unload the item. Lift-gate service may be requested for an additional fee. A $35 Residential Delivery Fee applies to truck shipments to residential addresses.

Liability
Sun Brite Supply's responsibility for a shipment ends upon transfer to the carrier. Claims for shipping damage or loss must be reported to us within 5 days of delivery and are subject to the carrier's claims process. To the fullest extent permitted by law, Sun Brite Supply is not liable for delays, loss, or damage caused by the carrier once the shipment has left our facility.

Contact
Questions about shipping or any other policy can be directed to:
Email: info@sunbritesupplymd.com
Phone: 301-519-9274

Governing Law
This policy is governed by the laws of the State of Maryland.