FAQ
Pressure Washing Supply FAQ
Got questions? We’ve got answers. Sun Brite Supply is a professional pressure washing supply store in Gaithersburg, Maryland, serving contractors, property maintenance companies, exterior cleaning businesses, and informed DIY customers throughout Maryland, Washington DC, Virginia, and beyond.
We carry contractor-grade pressure washing equipment, soft wash supplies, pumps, hoses, nozzles, surface cleaners, fittings, chemicals, parts, and accessories. Need help before ordering? Call 301-519-9274 or email info@sunbritesupplymd.com. We are available Monday through Friday, 7:30 AM to 4:00 PM Eastern.
Ordering & Payment
How do I place an order?›
You can place an order directly through our website or call us at 301-519-9274. Browse by category, including pressure washers, surface cleaners, nozzles, hoses, fittings, and chemicals.
Many of our products are made for professional contractors, so please make sure you know what you need before ordering. If you are not sure which product fits your setup, call us before you buy. We are happy to help you make an informed decision.
Is there a minimum order amount?›
Yes. The minimum order amount on our online store is $40.
What payment methods do you accept?›
We accept most major credit cards through our online store. For qualifying large equipment purchases, lease financing may be available. Non-U.S. customers placing large orders may be required to pay by wire transfer.
Are online prices different from in-store or phone-order prices?›
Yes. Prices listed on our website are internet-only prices unless otherwise stated. In-store pricing, phone-order pricing, lease-purchase pricing, and special-order pricing may vary. Special pricing may also be available for high-volume contract purchases.
Do you offer lease financing?›
Yes. Sun Brite Supply may be able to arrange lease financing for qualifying equipment purchases of $1,000 or more. This may be a good option for larger equipment such as hot water pressure washers, hot water skids, and larger commercial setups.
Typically, the buyer must have been in business for more than one year. Financing may also be available for start-up companies if the owner has qualifying personal credit. Call 301-519-9274 or email info@sunbritesupplymd.com to get started. Internet pricing does not apply to lease-purchase transactions.
Can I cancel or change my order after placing it?›
Once an order is placed, we begin processing it as quickly as possible. If your order has not yet been processed, packed, shipped, or submitted to a manufacturer or warehouse, we may be able to cancel or change it. Approved customer-requested cancellations may be issued as store credit.
If the order has already shipped, we may attempt to reroute the shipment back to us, but the customer is responsible for any related freight, rerouting, and handling costs. Adding items after an order has been placed may require a separate order.
If Sun Brite Supply cancels an order because of a pricing error, product information error, or unavailable item, we will refund the canceled item or order according to the applicable order issue.
Why is my first order taking longer to process?›
First-time orders may require additional verification. Due to credit card fraud and identity theft concerns, we may verify billing information, shipping information, payment details, and order legitimacy before shipping. To help avoid delays, make sure all billing and shipping information is accurate at checkout.
Do you collect sales tax?›
We collect applicable sales tax where required by law. Maryland orders are generally subject to Maryland sales tax. Customers outside Maryland may be responsible for any applicable use tax, sales tax, duties, customs fees, or other charges required by their state, locality, or country.
Shipping & Delivery
How fast do you ship?›
In-stock items typically ship within 24 hours. Orders for in-stock items placed by noon often ship the same business day when possible. Standard transit time is typically 3–5 business days, while West Coast shipments may take approximately 5–7 business days.
Some items may ship from our Gaithersburg, Maryland location, while others may ship directly from a manufacturer, distributor, or fulfillment warehouse.
Do you ship outside the United States?›
We primarily serve customers in the United States. Non-U.S. customers should contact us before placing an order to discuss availability, payment requirements, and shipping options. Large international orders may require payment by wire transfer.
How do I track my order?›
Tracking information is sent to the email address provided at checkout. Depending on the time of day the order is placed and which warehouse, manufacturer, or carrier fulfills the order, tracking information may take 1–3 business days to become available.
Please check your inbox and spam or junk folder for tracking updates before contacting us for shipment status.
What happens if an item is back-ordered?›
If an item is temporarily out of stock, we may ship the available items in your order first and ship the back-ordered item as soon as it becomes available. We will notify you if this applies to your order.
What about custom-made or specialty items?›
Some products are custom-made, made-to-order, specialty equipment, or manufacturer-direct items. Examples may include trailer rigs, hot water skids, exhaust kits, hose reels, and specialty equipment.
These items may take longer to prepare and ship, sometimes up to 10–15 business days or longer depending on availability and production schedules. For phone orders involving custom-made equipment or non-stock items, a non-refundable deposit may be required when the order is placed.
Do items ship directly from manufacturers?›
Yes. Many items on our website may ship directly from a manufacturer, distributor, or fulfillment warehouse. We stock many commonly used supplies, but not every item listed online is physically stocked at our Gaithersburg store.
What should I do if my shipment arrives damaged?›
Please inspect all shipments as soon as they arrive. If one or more packages show visible damage at delivery, refuse only the damaged package or packages when possible and write “Refused for visible damage” on the shipping paperwork before signing.
If you discover hidden damage after delivery, contact us immediately, take clear photos, and save all packaging, cartons, packing materials, and damaged contents. If you suspect damage while the driver is still present, write “Subject to Inspection” on the delivery paperwork before signing.
Sun Brite Supply will assist with the freight claim process whenever possible. Replacement items may need to be billed separately, and reimbursement or credit depends on the carrier’s claim review and payment.
Returns & Refunds
What is your return policy?›
All sales at Sun Brite Supply are considered final, except as otherwise required by law or expressly approved by Sun Brite Supply.
At our discretion, we may accept a return only if the item is unopened, unused, uninstalled, complete, in original packaging, in resalable condition, and approved in advance. Customers must contact us first to request return approval and receive an RGA number before sending anything back.
Return requests must generally be made within 30 days. The customer is responsible for return shipping costs. Items returned without approval or without an RGA number may not be accepted or credited.
How do refunds work?›
Approved returns may be eligible for store credit or a partial refund at Sun Brite Supply’s discretion. Freight and shipping costs are not refundable. Store credits expire 12 months from the date issued unless otherwise stated.
If an order is canceled by Sun Brite Supply due to a pricing error, product information error, or unavailable item, the canceled item or order will be refunded according to the applicable order issue.
What items cannot be returned?›
The following items are not returnable under any circumstances, except as required by law:
- Used, installed, damaged, or improperly handled items
- Electrical parts, including motors, igniters, transformers, burner assemblies, and similar components
- Opened liquids, including cleaners, sealers, chemicals, and similar products
- Custom-made or made-to-order items
- Books and manuals
- Items missing parts, manuals, accessories, or original packaging
- Items that are not in new and resalable condition
Unopened liquids may be considered for return only if approved in advance. Products classified as hazardous materials or dangerous goods may require certified packaging and additional carrier fees.
Products & Equipment
Who are your products made for?›
Our primary customers are professional pressure washing contractors and exterior cleaning companies. Many of our products are commercial-grade and designed for users who understand how to safely handle contractor-strength cleaners, chemicals, equipment, and accessories.
DIY customers and less-experienced users should contact us before purchasing, especially when buying chemicals, soft wash supplies, high-powered equipment, or replacement parts.
What types of pressure washing supplies do you carry?›
We carry a full line of professional pressure washing equipment, pressure washer parts, soft wash equipment, cleaning chemicals, and accessories. Popular categories include:
- Pressure Washers: Cold water pressure washers and hot water pressure washers
- Pumps: AR pumps, CAT pumps, Comet pumps, General pumps, and Giant pumps
- Nozzles: Pressure washer nozzles, MEG tips, soap tips, turbo nozzles, sewer jetter nozzles, and variable nozzles
- Surface Cleaners: Flat surface cleaners, water brooms, and Whirl-A-Way units
- Hoses: High-pressure hoses, chemical hoses, garden hoses, hot water and steam hoses, and whip lines
- Fittings: Pressure washer fittings, ball valves, brass fittings, stainless fittings, elbows, adapters, and quick connects
- Chemicals: House wash chemicals, roof cleaning chemicals, concrete cleaners, brick and masonry cleaners, deck and wood cleaners, and soft wash supplies
- Accessories: Trigger guns, chemical injectors, gutter cleaners, window cleaning equipment, filters, unloaders, and pump repair parts
Do you carry pressure washer parts near Gaithersburg, MD?›
Yes. Sun Brite Supply is located in Gaithersburg, Maryland and carries pressure washer parts, fittings, hoses, nozzles, pumps, chemical injectors, trigger guns, filters, unloaders, and other supplies used by pressure washing contractors.
If you need a specific replacement part, call ahead at 301-519-9274 so we can help confirm availability or point you toward the correct item.
How do I choose the right pump for my pressure washer?›
Pump selection depends on your application, machine setup, and performance requirements. The two main specs to match are GPM, or gallons per minute, and PSI, or pounds per square inch. You also need to match the pump’s shaft size, RPM, drive style, and compatibility with your engine or motor.
- Residential or light commercial: commonly around 2–3 GPM at 2,500–3,000 PSI
- General commercial: commonly around 3–5 GPM at 3,000–4,000 PSI
- Heavy commercial or industrial: commonly 5–8+ GPM at 3,000–5,000 PSI
We carry pumps from brands such as AR, CAT, Comet, General, and Giant. Call us with your current machine details and we can help you narrow down the right pump.
What is the difference between cold water and hot water pressure washers?›
Cold water pressure washers are commonly used for general cleaning tasks such as siding, concrete, decks, fences, and routine exterior cleaning. They are usually simpler, lighter, and less expensive than hot water machines.
Hot water pressure washers use a burner to heat the water, making them more effective for grease, oil, gum, heavy equipment, fleet washing, commercial kitchens, and industrial grime. A hot box can also add hot water capability to some cold water setups.
How do I pick the right nozzle size?›
Nozzle size depends on your machine’s GPM and desired PSI. The nozzle orifice must match your pump’s flow rate. A nozzle that is too small can restrict flow and strain the system, while a nozzle that is too large can reduce pressure.
Spray angle also matters. Narrower spray angles concentrate more force, while wider angles cover more area. Soap and foam tips use a wider spray pattern and larger orifice to help activate chemical injection. Shop pressure washer nozzles and spray tips, or call us with your pump’s GPM and PSI for help choosing the right nozzle set.
What is soft washing, and do you sell soft wash equipment?›
Soft washing uses low pressure and cleaning solutions to clean surfaces that can be damaged by high pressure, such as vinyl siding, stucco, painted surfaces, and roofs. Instead of relying on force alone, soft washing allows the cleaning solution to do most of the work.
Yes. We carry soft wash supplies, including pumps, hoses, fittings, nozzles, and cleaning chemicals, along with house wash chemicals and roof cleaning chemicals.
What size surface cleaner do I need?›
Surface cleaner size should match your machine’s GPM. A surface cleaner that is too large for your flow rate may leave streaks, while one that is too small may slow down production.
- 2–3 GPM: commonly 12"–16" surface cleaners
- 3–5 GPM: commonly 16"–20" surface cleaners
- 5–8 GPM: commonly 20"–24" surface cleaners
- 8+ GPM: commonly 24"–36" surface cleaners
Shop surface cleaners, water brooms, and Whirl-A-Way units. For the best match, call with your machine’s GPM and PSI.
Warranties & Product Support
Do your products come with a warranty?›
Any product warranty, if available, is provided by the original manufacturer and not by Sun Brite Supply unless expressly stated in writing. Warranty coverage varies by product and manufacturer.
If you need to pursue a manufacturer warranty claim for a product purchased from us, call 301-519-9274. We will assist with the process to the best of our ability, but warranty repair, replacement, or credit is subject to the manufacturer’s terms and approval process.
Can I get technical help before or after I buy?›
Yes. You can call 301-519-9274 or email info@sunbritesupplymd.com for help choosing equipment, matching pumps, selecting nozzles, choosing chemicals, or understanding which parts may fit your setup.
Our guidance is intended to help you make an informed purchase, but it does not create a warranty that a product is suitable for every surface, project, application, or result.
Do you offer pressure washing training?›
We periodically offer or promote pressure washing training and educational resources for contractors. Please visit our Training Classes page or contact us for current information.
Contact & Store Info
How do I contact Sun Brite Supply?›
- Phone: 301-519-9274
- Email: info@sunbritesupplymd.com
- Address: 16620 Oakmont Ave, Gaithersburg, MD 20877
- Hours: Monday–Friday, 7:30 AM–4:00 PM Eastern Time
Can I visit your location in person?›
Yes. Our store is located at 16620 Oakmont Ave, Gaithersburg, MD 20877. We welcome walk-in customers during business hours.
If you are coming for a specific product, specialty part, or larger equipment purchase, calling ahead helps us confirm availability and prepare for your visit.
Can I pick up my online order in store?›
In-store pickup may be available for certain items stocked at our Gaithersburg location. Because some products ship directly from manufacturers or distributors, please call before ordering if pickup is important to you.
Are the product photos exact representations?›
Product photos are for illustration purposes. In some cases, the image may show a similar model rather than the exact SKU, size, color, configuration, or included fittings.
If a specific detail in a product photo matters to your purchase decision, please contact us before placing your order.
Where can I read your full store policies?›
This FAQ is a helpful summary, but your purchase is also subject to our full store policies, including our Terms of Service, Privacy Policy, Return Policy, Shipping Policy, and Disclaimers. Please review the full policy pages before placing an order.
Still have questions?
Call 301-519-9274 or email info@sunbritesupplymd.com.
